In order to carry out the Chairman of BKPM Regulation Year 2017 (Perka BKPM Tahun 2017) on Guidelines and Procedures for Licensing and Facility, all form of online submission through SPIPISE such as New Principle License application, Principle License for Expansion, Principle License for Transfer Status, Principle License for Merger and Principle License for Change in Investment will be temporary closed from 22 December 2017 to 2 January 2018. Please be advised that the applications received through SPIPISE up to 22 December 2017 will be processed under the ongoing mechanism, thus will be issued as Principle License and Alteration (Change) Principle License. Afterwards, the applications submitted starting from 2 January 2018 onwards will be issued as Investment Registration (PPM). For the official announcement, please click here.

Public Complaint

Contact Us / Public Complaint

Public Complaint Service is an effort of Investment Coordinating Board of the Republic of Indonesia (BKPM) to implement reform aspiration as stated by Law Number 28 Year 1999 on Clean and Free from Corruption, Collusion and Nepotism Government.

BKPM seeks to develop its officials performance accountability in order to apply demands of reform aspirations. Therefore, government officials are able to take responsibility their duties, functions and powers to public, as the highest state authority. Public participation is expected to be more transparent to optimize social control of state administration in accordance with the law.

Public Complaint Service is expected to conduct social control against the government administration and public services. Public complaints are handled electronically and grouped by the type of aberration, as follows :

  1. Authority abuse
  2. Public service
  3. Employment / work force
  4. Land / Residential
  5. Legal / judicial and human rights
  6. National vigilance
  7. Procedures / regulation
  8. Environment, and
  9. General

If you want to make a report, please click this link and submit your complaint data.