In order to carry out the Chairman of BKPM Regulation Year 2017 (Perka BKPM Tahun 2017) on Guidelines and Procedures for Licensing and Facility, all form of online submission through SPIPISE such as New Principle License application, Principle License for Expansion, Principle License for Transfer Status, Principle License for Merger and Principle License for Change in Investment will be temporary closed from 22 December 2017 to 2 January 2018. Please be advised that the applications received through SPIPISE up to 22 December 2017 will be processed under the ongoing mechanism, thus will be issued as Principle License and Alteration (Change) Principle License. Afterwards, the applications submitted starting from 2 January 2018 onwards will be issued as Investment Registration (PPM). For the official announcement, please click here.

Contact Center

   
kontak / Contact Center
Contact Center Service

In accordance with the changes on BKPM website display, we would also like to inform that contact center related to Central OSS of BKPM has been change into 0807 100 2576.

This number has following service options:

1. Service on general and sectoral investment (dial no. 1 from your telephone) will be served by personal service center for 24 hours

2. Service on investment license and facilities (dial No. 2 on the phone) will be received by the Investor Relations Unit / IRU (Working days: Monday - Thursday 07.30 - 16.00 and Friday 07.30 -16.30)

3. Service on Service Information System and Electronic Investment Licence/SPIPISE ( dial no. 3 on the phone) will be received by Service Desk ( Working days: Monday - Thursday 07.30 - 16.00 and Friday 07.30 -16.30 )

4. Service on complaint submission (dial no. 4 on the phone) will be handled by specific working group (Working days: Monday - Thursday 07.30 - 16.00 and Friday 07.30 -16.30)